General (Surveyor & Technician) - Revision history

Sam: /* Weather related conditions */

2024-01-29T19:58:31Z

Weather related conditions

Sam: /* Unplanned absences from work */

2024-01-29T19:56:56Z

Unplanned absences from work

Sam: /* Unplanned absences from work */

2024-01-29T19:54:07Z

Unplanned absences from work

Sam: /* Planned absences from work */

2024-01-29T19:52:23Z

Planned absences from work

Sam: /* Planned absences from work */

2024-01-29T19:51:22Z

Planned absences from work

Sam at 19:36, 29 January 2024

2024-01-29T19:36:42Z

Sam: /* General reasons why field employes are unable to complete their work */

2024-01-20T00:11:54Z

General reasons why field employes are unable to complete their work

Sam at 19:52, 16 January 2024

2024-01-16T19:52:11Z

Sam: /* Planned absences from work */

2024-01-16T19:48:29Z

Planned absences from work

Sam: /* Trouble with law enforcement (speeding, traffic violations etc) */

2024-01-16T19:45:53Z

Trouble with law enforcement (speeding, traffic violations etc)

@@ Line 58: / Line 58: @@
 * What is your situation?
-'''Respond and Make a note:''' Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. The CRM, Payroll Dispatch Schedule must both be updated with the details.
+'''Respond and Make a note:''' Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. Operations team will update the Dispatch Calendar and notify Admin to update Payroll.
 Use [http://18.207.158.143:8080/index.php/Operations Operations] to go back to the Main Operations Page

@@ Line 39: / Line 39: @@
 '''Respond and Make a note:''' In all above situations, the employee has to call Operations immediately. Operations will respond as follows
-* Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and the job is rescheduled.
+* Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and temporary labor is dispatched. As a last resort, the job is rescheduled.
 *Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated.
 * Death in the Family: Review our Bereavement leave policies
 * Forgot to request day off & has plans: If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details.
-Operations '''MUST carefully update the Dispatch calendar''' noting the days that the technician is on leave and the next technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor should be hired using [[PeopleReady Staff Hiring]].
+Operations '''MUST carefully update the Dispatch calendar''' noting the days that the technician is on leave and the next technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor should be hired using '''[[PeopleReady Staff Hiring]]'''.
 Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.

@@ Line 44: / Line 44: @@
 * Forgot to request day off & has plans: If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details.
 Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.
 ===Weather related conditions===

@@ Line 21: / Line 21: @@
 If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details.
-Operations MUST carefully update the Dispatch calendar noting the days that the employee is on leave and the technician who is assigned to complete the work. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor can be hired using [[PeopleReady Staff Hiring]].
+Operations '''MUST carefully update the Dispatch calendar''' noting the days that the employee is on leave and the technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent.
 ===Unplanned absences from work===

@@ Line 19: / Line 19: @@
 * Any planned PTO: Apply for PTO using the [https://docs.google.com/forms/d/e/1FAIpQLSdKnDFa9dwXGkfndr39ZeQTr17QkG9DmGNAY8XN_kqzqsWMxg/viewform Advance PTO Notice Google Form]
 If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details.
 ===Unplanned absences from work===

@@ Line 1: / Line 1: @@
 ==General reasons why field employes are unable to complete their work==
 ===Planned absences from work===
@@ Line 85: / Line 89: @@
 '''Make a note:'''
 Technician calls into the Operations phone number and gives an account of issues.  If a ticket or notification is given, the technician must submit to the Branch Manager.  Branch manager is responsible for making sure vehicle/ equipment is in compliance as per the ticket and signs off on the ticket before sending it to admin for processing.

@@ Line 14: / Line 14: @@
 * Doctor Appointment: Review our policies on medical leave requirements.
 * Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day.
-* Any planned PTO: as per PTO policy must be given)
+* Any planned PTO: Apply for PTO using the [https://docs.google.com/forms/d/e/1FAIpQLSdKnDFa9dwXGkfndr39ZeQTr17QkG9DmGNAY8XN_kqzqsWMxg/viewform Advance PTO Notice Google Form]
 If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined.

@@ Line 66: / Line 66: @@
 Technician verbally communicates the issues with the Branch Manager.  Branch manager notifies Operations for scheduling purposes and notifies Admin for compliance purposes.
-===Trouble with law enforcement (speeding, traffic violations etc)===
+===Trouble with law enforcement (speeding, traffic violations etc.)===
 '''Ask:'''
-* Did they physically lose the license?
+* What is the issue?
 '''Respond: '''