General (Surveyor & Technician)

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General reasons why field employes are unable to complete their work

Planned absences from work

Sample Situations can include

• Doctor Appointments: Prior Notice of 1 week must be given
• Jury Duty: Prior Notice: 30 days must be given
• Birth of baby: Prior notice of 30 days and the company is aware that the employee can be calling in at short notice.
• Any planned PTO: Prior Notice as per PTO policy must be given

Ask:

• Have you already applied for PTO?

Respond and Make a note: Emails and Text messages will be documented in the employee's personnel file.

• Doctor Appointment: Review our policies on medical leave requirements.
• Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day.
• Any planned PTO: Apply for PTO using the Advance PTO Notice Google Form

If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined.

Unplanned absences from work

Sample Situations Include

• Temporary Illness
• Medical Emergency
• Family Emergency
• Death in the Family
• Spouse/ Significant Other/ Child Sick or Hospitalized
• Snowed in/ Neighborhood Road Closed/ Loss of Power/ Weather related conditions
• Overslept
• Forgot to request day off & has plans

Ask:

• Are you going to take the day(s) off?
• Are you going to be late? How late do you think you're going to be?

Respond and Make a note: In all above situations, the employee has to call Operations immediately. Operations will respond as follows

• Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and the job is rescheduled.
• Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated.
• Death in the Family: Review our Bereavement leave policies
• Forgot to request day off & has plans: If there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined.

In all cases, emails and text messages will be documented in the employee's personnel file.

Weather related conditions

Sample Situations Include

• Rain
• Snow
• Wind
• Extreme weather

Ask:

• What is your situation?

Respond and Make a note: Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. The CRM, Payroll Dispatch Schedule must both be updated with the details.

Loss of license

Ask:

• Did they physically lose the license?
• Or did they lose it because of poor behavior?

Respond: Report to Operations immediately. In case of a physical license lost, Operations will text them a copy of their license and they should apply for a new license immediately. They should provide the new license to Operations within 30 days.

In the event of poor behavior, the employee will lose driving privileges. This is a serious offense and can result in their employment termination.

Make a note: Technician verbally communicates the issues with the Branch Manager. Branch manager notifies Operations for scheduling purposes and notifies Admin for compliance purposes.

Trouble with law enforcement (speeding, traffic violations etc.)

Ask:

• What is the issue?

Respond: The employee should call Operations immediately. All tickets need to be shared with Operations. The employee bears full responsibility whether they are working on company time or on personal time.

Make a note: Technician calls into the Operations phone number and gives an account of issues. If any ticket or notification is given, the technician must submit it to the Branch Manager and the BM sends all documentation to the Admin.

Trouble with law enforcement (DOT): Pulled over, getting a ticket, not being in compliance (registration etc).

Ask:

• What is the issue?

Respond: The employee should call Operations immediately. Depending on the situation, the employee must send the ticket or other paperwork/ documentation to Operations immediately. Operations will review and provide further instructions.

Make a note: Technician calls into the Operations phone number and gives an account of issues. If a ticket or notification is given, the technician must submit to the Branch Manager. Branch manager is responsible for making sure vehicle/ equipment is in compliance as per the ticket and signs off on the ticket before sending it to admin for processing.

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