Difference between revisions of "General (Surveyor & Technician)"
From PHR CRM
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| + | Use [http://18.207.158.143:8080/index.php/Operations Operations] to go back to the Main Operations Page | ||
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==General reasons why field employes are unable to complete their work== | ==General reasons why field employes are unable to complete their work== | ||
===Planned absences from work=== | ===Planned absences from work=== | ||
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'''Respond and Make a note:''' | '''Respond and Make a note:''' | ||
| − | + | Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file. | |
* Doctor Appointment: Review our policies on medical leave requirements. | * Doctor Appointment: Review our policies on medical leave requirements. | ||
* Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day. | * Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day. | ||
| − | * Any planned PTO: as per | + | * Any planned PTO: Apply for PTO using the [https://docs.google.com/forms/d/e/1FAIpQLSdKnDFa9dwXGkfndr39ZeQTr17QkG9DmGNAY8XN_kqzqsWMxg/viewform Advance PTO Notice Google Form] |
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| + | If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details. | ||
| − | + | Operations '''MUST carefully update the Dispatch calendar''' noting the days that the employee is on leave and the technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. | |
===Unplanned absences from work=== | ===Unplanned absences from work=== | ||
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'''Respond and Make a note:''' In all above situations, the employee has to call Operations immediately. Operations will respond as follows | '''Respond and Make a note:''' In all above situations, the employee has to call Operations immediately. Operations will respond as follows | ||
| − | * Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and the job is rescheduled. | + | * Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and temporary labor is dispatched. As a last resort, the job is rescheduled. |
*Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated. | *Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated. | ||
* Death in the Family: Review our Bereavement leave policies | * Death in the Family: Review our Bereavement leave policies | ||
| − | * Forgot to request day off & has plans: If there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. | + | * Forgot to request day off & has plans: If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under [http://18.207.158.143:8080/index.php/Employee_PTO_Management#No_Show.2F_No_Calls Employee PTO Management] for more details. |
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| + | Operations '''MUST carefully update the Dispatch calendar''' noting the days that the technician is on leave and the next technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor should be hired using '''[[PeopleReady Staff Hiring]]'''. | ||
| − | + | Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file. | |
===Weather related conditions=== | ===Weather related conditions=== | ||
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* What is your situation? | * What is your situation? | ||
| − | '''Respond and Make a note:''' Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. | + | '''Respond and Make a note:''' Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. Operations team will update the Dispatch Calendar and notify Admin to update Payroll. |
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| − | + | Use [http://18.207.158.143:8080/index.php/Operations Operations] to go back to the Main Operations Page | |
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Latest revision as of 19:58, 29 January 2024
Use Operations to go back to the Main Operations Page
General reasons why field employes are unable to complete their work
Planned absences from work
Sample Situations can include
- Doctor Appointments: Prior Notice of 1 week must be given
- Jury Duty: Prior Notice: 30 days must be given
- Birth of baby: Prior notice of 30 days and the company is aware that the employee can be calling in at short notice.
- Any planned PTO: Prior Notice as per PTO policy must be given
Ask:
- Have you already applied for PTO?
Respond and Make a note: Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.
- Doctor Appointment: Review our policies on medical leave requirements.
- Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day.
- Any planned PTO: Apply for PTO using the Advance PTO Notice Google Form
If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under Employee PTO Management for more details.
Operations MUST carefully update the Dispatch calendar noting the days that the employee is on leave and the technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent.
Unplanned absences from work
Sample Situations Include
- Temporary Illness
- Medical Emergency
- Family Emergency
- Death in the Family
- Spouse/ Significant Other/ Child Sick or Hospitalized
- Snowed in/ Neighborhood Road Closed/ Loss of Power/ Weather related conditions
- Overslept
- Forgot to request day off & has plans
Ask:
- Are you going to take the day(s) off?
- Are you going to be late? How late do you think you're going to be?
Respond and Make a note: In all above situations, the employee has to call Operations immediately. Operations will respond as follows
- Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and temporary labor is dispatched. As a last resort, the job is rescheduled.
- Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated.
- Death in the Family: Review our Bereavement leave policies
- Forgot to request day off & has plans: If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under Employee PTO Management for more details.
Operations MUST carefully update the Dispatch calendar noting the days that the technician is on leave and the next technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor should be hired using PeopleReady Staff Hiring.
Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.
Sample Situations Include
- Rain
- Snow
- Wind
- Extreme weather
Ask:
- What is your situation?
Respond and Make a note: Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. Operations team will update the Dispatch Calendar and notify Admin to update Payroll.
Use Operations to go back to the Main Operations Page
