Difference between revisions of "How to Report an Issue"
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button within the CRM system. This button (identified in the picture below) is a bug icon and can be found on | button within the CRM system. This button (identified in the picture below) is a bug icon and can be found on | ||
the grey bar at the top of every page. | the grey bar at the top of every page. | ||
| − | + | [[File:IssueReportAccess.jpg|1000px|frameless|center|frame|Access Issue]] | |
When you encounter an error, non-functional feature, or another bug within the system, press the Bug icon | When you encounter an error, non-functional feature, or another bug within the system, press the Bug icon | ||
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page for our expanding User Support team. Please add a Title that is descriptive of the general problem and | page for our expanding User Support team. Please add a Title that is descriptive of the general problem and | ||
assign a priority to the issue in the fields provided. | assign a priority to the issue in the fields provided. | ||
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| + | [[File:Screen Shot 2022-01-03 at 3.10.54 PM.png|1000px|frameless|center|frame|Access Issue]] | ||
A detailed description of the issue must also be provided; this should include what you were trying to do and | A detailed description of the issue must also be provided; this should include what you were trying to do and | ||
Latest revision as of 18:42, 3 January 2022
Tech Support/Error Reporting
Please note, effective immediately, please report all system issues and problems using the “Report Issue (Bug)” button within the CRM system. This button (identified in the picture below) is a bug icon and can be found on the grey bar at the top of every page.
When you encounter an error, non-functional feature, or another bug within the system, press the Bug icon button on the same screen as the issue you need to report. The system will automatically generate a link to the page for our expanding User Support team. Please add a Title that is descriptive of the general problem and assign a priority to the issue in the fields provided.
A detailed description of the issue must also be provided; this should include what you were trying to do and what went wrong in as much specific detail as possible. Best practice would be to also capture a screen shot of the issue and use the Upload Issue Image function to include the screenshot with your report. When your report is complete, click the Save button at the bottom of the screen to generate an urgent message to User Support.
You will receive an email response from our team acknowledging the report. If there is insufficient detail, our team will reach out to you via email or Zoom, requesting more information so we can quickly error trap the issue and resolve the problem. Support will also notify you when the problem is resolved.
Please do not by-pass this system and reach out Support Team to report issues directly. We have added new resources to improve service delivery for all members of team PHR and improve response times for everyone. If you have a problem that is preventing you from providing our normal excellent client service and you feel the issue must be escalated, please call, email, or Zoom either Crystal or Barry directly so the issue can be escalated.
Direct Contact: Support@potholerepair.com
