Difference between revisions of "Operations:Operations"
From PHR CRM
| (29 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
| − | + | =Overview:= | |
| − | |||
| − | + | The Operations Team plays a pivotal role in ensuring the smooth functioning and efficiency of Pothole Repair's day-to-day activities. Comprising dedicated professionals with diverse skill sets, this team is the backbone of the organization's operational success. | |
| − | |||
| − | + | ===Mission and Purpose:=== | |
| + | At Pothole Repair, we understand that our business success hinges on service quality. We equip our field personnel with optimal information and resources to surpass client expectations. Through streamlined operations, we provide top-tier service while enhancing internal efficiency. | ||
| + | We prioritize our team's well-being by offering '''intelligent scheduling, logistics support''', and problem-solving assistance. By recognizing and respecting the challenges our team faces, '''we fortify our greatest assets—our employees'''. This commitment ensures the delivery of high-quality services to clients, fostering success for all. | ||
| − | + | The Operations Team is driven by a mission to seamlessly integrate various aspects of Pothole Repair's operations, contributing to its overall success. The team's purpose is to '''optimize processes, enhance productivity,''' and '''maintain a high standard of operational excellence'''. Here, we introduce you to the key functions, responsibilities, and collaborative efforts that define the Operations Team at Pothole Repair. | |
| − | |||
| − | |||
| − | |||
| + | ===Key Responsibilities=== | ||
| − | + | # [[Operations Support Phone Number]] | |
| − | + | # [[New Technician/ Driver Onboarding, Training and Documentation]]- The section includes details about scheduling and tracking all new driver onboarding activities including ELD set up and login, driver tests, senior tech exam, documentation and compliance. | |
| + | # [[PHR Operations & Scheduling]]- This section includes details about scheduling internal tasks and external (field employee) tasks | ||
| + | # [[Inventory Management]]- The section details all the inventory management tasks including scheduling regular inventory checks (truck, yard, surveyor and warehouse), updating inventory records and ordering processes. | ||
| + | # [[Vendor Mastersheet]]- Use this section to find the most optimum vendor by location and service provided. | ||
| + | # [[Maintenance: Truck, Trailer & Small Machines]]- The section covers the scheduling of all cleaning and preventative maintenance activities (including both by technician and mechanic) for trucks, trailers, rollers, tar kettles & torches, asphalt heaters and asphalt cookers. | ||
| + | # [[Troubleshooting]]- The section contains the presentation to identify and troubleshoot common problems faced while working with rollers, tar kettles & torches, asphalt heaters and asphalt cookers. | ||
| + | # [[Emergency Reporting]]- The section contains emergency protocols and forms required in event of vehicle accidents, hit and run incidents and employee illness/ injury. | ||
| + | # [[Field Employees FAQS]]- This section details common on-the-job and general attendance issues faced by field employees and the operations team's response to them. | ||
| + | # [[Employee PTO Management]]- This section contains information on how Pothole Repair employees report (advance or unplanned) PTO and the necessary follow up processes. Operations can find information about People Ready Staffing Firm and organize emergency/ rapid labor to replace technicians at short notice. | ||
| + | # Disciplinary Actions | ||
| + | Last Updated: 09/23/2024 | ||
Latest revision as of 17:21, 23 September 2024
Overview:
The Operations Team plays a pivotal role in ensuring the smooth functioning and efficiency of Pothole Repair's day-to-day activities. Comprising dedicated professionals with diverse skill sets, this team is the backbone of the organization's operational success.
Mission and Purpose:
At Pothole Repair, we understand that our business success hinges on service quality. We equip our field personnel with optimal information and resources to surpass client expectations. Through streamlined operations, we provide top-tier service while enhancing internal efficiency.
We prioritize our team's well-being by offering intelligent scheduling, logistics support, and problem-solving assistance. By recognizing and respecting the challenges our team faces, we fortify our greatest assets—our employees. This commitment ensures the delivery of high-quality services to clients, fostering success for all.
The Operations Team is driven by a mission to seamlessly integrate various aspects of Pothole Repair's operations, contributing to its overall success. The team's purpose is to optimize processes, enhance productivity, and maintain a high standard of operational excellence. Here, we introduce you to the key functions, responsibilities, and collaborative efforts that define the Operations Team at Pothole Repair.
Key Responsibilities
- Operations Support Phone Number
- New Technician/ Driver Onboarding, Training and Documentation- The section includes details about scheduling and tracking all new driver onboarding activities including ELD set up and login, driver tests, senior tech exam, documentation and compliance.
- PHR Operations & Scheduling- This section includes details about scheduling internal tasks and external (field employee) tasks
- Inventory Management- The section details all the inventory management tasks including scheduling regular inventory checks (truck, yard, surveyor and warehouse), updating inventory records and ordering processes.
- Vendor Mastersheet- Use this section to find the most optimum vendor by location and service provided.
- Maintenance: Truck, Trailer & Small Machines- The section covers the scheduling of all cleaning and preventative maintenance activities (including both by technician and mechanic) for trucks, trailers, rollers, tar kettles & torches, asphalt heaters and asphalt cookers.
- Troubleshooting- The section contains the presentation to identify and troubleshoot common problems faced while working with rollers, tar kettles & torches, asphalt heaters and asphalt cookers.
- Emergency Reporting- The section contains emergency protocols and forms required in event of vehicle accidents, hit and run incidents and employee illness/ injury.
- Field Employees FAQS- This section details common on-the-job and general attendance issues faced by field employees and the operations team's response to them.
- Employee PTO Management- This section contains information on how Pothole Repair employees report (advance or unplanned) PTO and the necessary follow up processes. Operations can find information about People Ready Staffing Firm and organize emergency/ rapid labor to replace technicians at short notice.
- Disciplinary Actions
Last Updated: 09/23/2024
