New Technician/ Driver Onboarding, Training and Documentation

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New Technician/ Driver Onboarding and Documentation

DOT-mandated physical exam for drivers

Technician after completing the Concentra Health Form Authorization, undergoes the health exam conducted by Concentra (or equivalent). Upon completion, the technician receives a Health card that authorizes them to drive. Technician is to submit a copy of the DOT Certification card to the Branch Manager/ Admin (adminteam@potholerepair.com) directly. The original card must be carried along with driver's license when operating the company trucks. Admin tracks the DOT physical expiration dates for all technicians and notifies Operations to schedule tasks in the Operations Calendar for timely renewals.

New technician training and examinations

• Visual inspection of the truck and practical Driving Test with trailer (to be scheduled within week 1 of joining): Operations will schedule the exams and the Branch Manager will administer them. Once completed, the Branch Manager will collect the final exam results, share a copy with Admin who will add them to the employee's personnel file.

Visual inspection: Check and test lights, horns, reversal sounds, mirrors, using the Safety Inspection Checklist

Practical driving test: 15 mile drive minimum, making turns- left, right and u turn, merging, driving lanes, park vehicle in different directions, always reverse with spotter. Defined, consistent Hand signals. Drive Test Form

• ELD and eTechnician App setup (to be scheduled within week 1 of joining): The Branch Manager has to ensure that the ELD App is installed on the company tablet with the Operations team’s assistance, if needed. Operations team will provide the technician with the ELD App login details. Instructions on installation, set up and operation of the app are provided further below.

• Online technician training (to be scheduled within week 1 of joining): Operations will schedule the online training. Once completed, Admin will send completion certificate/diploma to Branch Manager to present to new tech.

• Written Senior Tech Exam (to be scheduled after 90 days and within 6 months of their onboarding and training): Operations will schedule the Senior Technician Exam and the Branch Manager will administer it. Once completed, the Branch Manager will collect the final exam results, share a copy with Admin who will add them to the employee's personnel file.

ELD training for logging hours, monitored through GPS

PHR policy and DOT mandate whenever the tech operates the truck, they have to log into the ELD. GPS on each truck will monitor the driver’s performance and when they violate the rules, a notification goes to Operations and the driver will be reprimanded. Driving infractions may result in suspension or termination and should be avoided by operating the vehicle in a safety oriented and defensive manner.

While on the job, all technicians should ensure they’re logged in the ELD app installed in the truck and with the correct status (ON, OFF, DRIVING, SB) at all times.

Each time a new technician is hired, the Operations team is responsible for assisting them with:

• Installation of the app

Links to install the SP LogBook App are available for Android and iPhone. The Branch Manager has to ensure that the ELD App is installed on the company tablet with the Operations team’s assistance, if needed. The device has to be on the truck at all times.

• Log in instructions- DOT License number and 4 digit passcode

Once the technician receives his DOT certification, the Operations team will create an account for them using the Intellishift website.

The user will select the Administration and Operators tabs, fill out the required details including the passcode and click on "Create" to create account.

The Operations will enable the technician to be able to log into the app using the DOT license number and a 4 digit passcode.

• Operating instructions- Video

• Monitor Asset Details such as Odometer through GPS using the Intellishift website: The user can select the "Assets" tab under "Administration" to retrieve a list of all assets owned by PHR. The user can then click on the icon at the end of the row to see each asset's details.

Forms and Documentation

Technicians need to access and store these forms and documentation in the truck at all times.

• Driver: Physical DOT card, Driving License to be carried by the driver at all times.
• Truck: DOT Inspection Card visible and inside the truck, Registration, Insurance Card, Accident Forms, Incident Report Form, ELD Log records, Clearly displayed DOT number on the outside of the truck
• Trailer: Registration, Insurance Card, Inspection Card visible outside the trailer

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