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Congratulations and welcome to Pothole Repair!

The institutional environment here is one of mutual respect, trust, achievement, empowerment and growth. We strongly believe in the value of long term relationships with both our external clients and internal staff. While these are fine words, you will see these ideals demonstrated by our actions and deeds on a daily basis.

Please remember the following points when making decisions in the course of performing your duties:

• Do the right thing always, regardless of cost or effort
• Treat clients with respect and always put their interests first
• Treat all clients and staff members exactly as you wish to be treated, with respect, integrity and a sincere interest in providing assistance
• Take pride in doing your job well, especially when no one is watching
• Remember why you are working and take time to enjoy your family and live your life
• Be productive, focus on the important goals and achievements as opposed to simply staying busy. Activity and productivity are not the same.

At Pothole Repair, the Account Management role is considered to be executive level and professional. We have high expectations for you to grow within this organization and hope you are extremely ambitious, capable and motivated. This manual is meant to provide a guide to the strategies, processes and procedures intended to speed your success along as you transition to this industry.

Modules

• Intro
• RPH
• Lead
• Accounts
• Contacts
• Opportunity
• Dispatch
• Invoices and Payroll

Miscellaneuos

• Action Tabs
• PARC Agreement
• Glossary
• External Portals
• Mobile applications
• Back-end Processes