Trouble with Law Enforcement (Surveyor & Technician)
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Trouble with Law Enforcement (Surveyor & Technician)
Loss of license
Ask:
- Did they physically lose the license?
- Or did they lose it because of legal reasons or court action?
Respond: Report to Operations immediately. In case of a physical license lost, Operations will text them a copy of their license and they should apply for a new license immediately. They should provide the new license to Operations within 30 days.
In the event of legal reasons/ court action, the employee will lose driving privileges. This is a serious offense and may result in their employment termination.
Make a note: Technician verbally communicates the issues with the Branch Manager. Branch manager notifies Operations for scheduling purposes and notifies Admin for compliance purposes.
Trouble with law enforcement (speeding, traffic violations etc.)
Ask:
- What is the issue?
Respond: The employee should call Operations immediately. All tickets need to be shared with Operations. The employee bears full responsibility whether they are working on company time or on personal time.
Make a note: Technician calls into the Operations phone number and gives an account of issues. If any ticket or notification is given, the technician must submit it to the Branch Manager and the BM sends all documentation to the Admin.
Trouble with law enforcement (DOT): Pulled over, getting a ticket, not being in compliance (registration etc).
Ask:
- What is the issue?
Respond: The employee should call Operations immediately. Depending on the situation, the employee must send the ticket or other paperwork/ documentation to Operations immediately. Operations will review and provide further instructions.
Make a note: Technician calls into the Operations phone number and gives an account of issues. If a ticket or notification is given, the technician must submit to the Branch Manager. Branch manager is responsible for making sure vehicle/ equipment is in compliance as per the ticket and signs off on the ticket before sending it to admin for processing.
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