General (Surveyor & Technician)
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General reasons why field employes are unable to complete their work
Planned absences from work
Sample Situations can include
- Doctor Appointments: Prior Notice of 1 week must be given
- Jury Duty: Prior Notice: 30 days must be given
- Birth of baby: Prior notice of 30 days and the company is aware that the employee can be calling in at short notice.
- Any planned PTO: Prior Notice as per PTO policy must be given
Ask:
- Have you already applied for PTO?
Respond and Make a note: Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.
- Doctor Appointment: Review our policies on medical leave requirements.
- Jury Duty: Ask the employee to bring in their notice/ documentation in order to get the time off and not use personal PTO for this day.
- Any planned PTO: Apply for PTO using the Advance PTO Notice Google Form
If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under Employee PTO Management for more details.
Operations MUST carefully update the Dispatch calendar noting the days that the employee is on leave and the technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent.
Unplanned absences from work
Sample Situations Include
- Temporary Illness
- Medical Emergency
- Family Emergency
- Death in the Family
- Spouse/ Significant Other/ Child Sick or Hospitalized
- Snowed in/ Neighborhood Road Closed/ Loss of Power/ Weather related conditions
- Overslept
- Forgot to request day off & has plans
Ask:
- Are you going to take the day(s) off?
- Are you going to be late? How late do you think you're going to be?
Respond and Make a note: In all above situations, the employee has to call Operations immediately. Operations will respond as follows
- Temporary Illness: If the illness is not too severe and the technician wishes to take a break and continue, then they stay and complete the job. Otherwise, the technician is sent home and temporary labor is dispatched. As a last resort, the job is rescheduled.
- Medical Emergency: Request the employee to review our policies on medical leave requirements. Remind them about the doctor's note and to apply for PTO if they plan to be out longer than anticipated.
- Death in the Family: Review our Bereavement leave policies
- Forgot to request day off & has plans: If prior notice has not been provided as per policy and there is a pattern of such behavior, Operations should bring it to Management's notice and the behavior will be disciplined. Please see the No show/ no call section under Employee PTO Management for more details.
Operations MUST carefully update the Dispatch calendar noting the days that the technician is on leave and the next technician who is assigned to complete the work instead. Operations must revisit the schedule for the next few days and ensure that the jobs are not affected by the technician being absent. If required, temporary labor should be hired using PeopleReady Staff Hiring.
Admin will be notified about absences by operations team (for technicians) and managers (for all other employees). Admin will document the emails/ texts in the employee's personnel file.
Sample Situations Include
- Rain
- Snow
- Wind
- Extreme weather
Ask:
- What is your situation?
Respond and Make a note: Ideally, Operations reviews weather conditions in advance and plans the schedule accordingly. In case of unpredictable (but temporary) weather (wind/ rain/ snow), the Operations team reviews weather conditions and informs the crew about further instructions. The CRM, Payroll Dispatch Schedule must both be updated with the details.
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