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From PHR CRM

Congratulations and welcome to Pothole Repair!

At Pothole Repair, the institutional environment is one of mutual respect, trust, achievement, empowerment, and growth. We strongly believe in the value of long-term relationships with both our external clients and internal staff. While these are admirable qualities, you will see these ideals demonstrated by our actions and deeds daily.

Please keep in mind the following guidelines while making decisions in the course of performing your duties:

  • Do the right thing always, regardless of cost or effort.
  • Treat clients with respect and always put their interests first.
  • Treat all clients and staff members as you wish to be treated: with respect, integrity, and a sincere interest in providing assistance.
  • Take pride in doing your job well, even when no one is watching.
  • Remember why you are working- take time to enjoy your family and a balanced work-life.
  • Be productive, focus on meeting essential goals and achievements as opposed to simply staying busy. Activity and productivity are not the same.

At Pothole Repair, the Account Management role is executive level and professional. We have high expectations for you to grow within this organization and hope you are ambitious, capable, and motivated. This manual contains strategies, processes, and procedures intended to speed your success along as you transition to this industry.

This manual contains proprietary and confidential information and must not be copied or shared without prior authorization from Pothole Repair Metro DC, Inc. Any reproduction, misuse, or failure to protect the contents of this manual will breach the Employee Proprietary Information and Intellectual Property Agreement you have signed and will result in legal action.

CRM Modules

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Business Process

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